A Sim card marketer approached me yesterday at Shoprite, Randburg Mall, Johannesburg, South Africa while I was shopping. The following conversation ensued: Marketer : Hi pretty, what a lovely thing you have on you, it's too long to be a scarf, I think the Indians call it Sari or what? Me : hmm (some show of displeasure) Marketer: What network do you use? Me: Why do you ask and why should I tell you? Marketer : I want to tell you about Virgin Mobile. Me : (With an attitude of let's hear what he's got to say) what’s different about virgin? Marketer : We charge 99c per second for international calls, I know you make lots of international calls Me : So does my network, Cell C Marketer : We charge 67c for local calls and run on MTN facilities which exist all over even farther than Cell C's Me : Really? So Virgin doesn't even have its own facilities, without MTN you do not exist. I am glad I have Cell C as my network ...
A service excellence hub in the business of helping to create more customercentric businesses in Africa through business training and consulting as well as customer education Our services include: * Customer Pulse Detection * Service Diagnosis * Service Recovery * Social Customer care * Customer Education * Service Excellence Training We offer all services online and on site.