Are you a business owner who feels your customers don't have a glimpse of how much you are offering them? It can be frustrating to be putting in much more than the competition and the customers don't just see it. They don't understand. Do I hear you say clearly, they just prefer the competition to you. L et's get this straight, do you really think you are doing your customers a favour by offering them so much? (Great quality at a cheap price) How then could they be so unappreciative when the competition won't even go half the length you go to get them satisfied? No business is doing customers a favour by offering them the world; customers are rather doing you a whole world of favours by deciding to patronize you. Buying and selling of products and services all operate under the principles of perception ; customers buy based on their perception and you sell based on your perception. Call it your calculation if you so choose, it is still your perception. You
A service excellence hub in the business of helping to create more customercentric businesses in Africa through business training and consulting as well as customer education Our services include: * Customer Pulse Detection * Service Diagnosis * Service Recovery * Social Customer care * Customer Education * Service Excellence Training We offer all services online and on site.