Customercentrix

Many businesses get caught up in the technicalities and frenzy of the industries they belong to till they forget how to communicate with their customers.  Customer communication doesn't just happen . It's the p roduct of a conscious effort of observation and study.   Before we go too far? When was the last time you spent a day engaging your customers to connect with them? Or if it's a large company, how conscious are your customer service employees in studying the customers. Many businesses lose relevance too soon because they let go of the little things that mean so much . Ever tried speaking like a child to connect with a customer's child at your store, ever gotten the attention of a fly teenager by speaking using the latest slang. Business is not for the rigid. Get out of the 'you -zone' because it's not about you but your customers. Stimulated? Let Customercentrix help you out! Call now: +27 847084715

Are you a business owner who feels your customers don't have a glimpse of how much you are offering them? It can be frustrating to be putting in much more than the competition and the customers don't just see it. They don't understand. Do I hear you say clearly, they just  prefer the competition to you.  L et's get this straight, do you really think you are doing your customers a favour by offering them so much? (Great quality at a cheap price) How then could they be so unappreciative when the competition won't even go half the length you go to get them satisfied? No business is doing customers a favour by offering them the world; customers are rather doing you a whole world of favours by deciding to patronize you. Buying and selling of products and services all operate under the principles of perception ; customers buy based on their perception and you sell based on your perception. Call it your calculation if you so choose, it is still your perception. You

KEEP MANDELA ALIVE Customercentrix commiserates with South Africa, Africa and the rest of the world on the passing of a renowned enigma: Tata Nelson Rolihlahla Mandela (Madiba).  We pray his legacies live on as we also enjoin you all to join in the fight against bad service in all forms and sizes of organisations and institutions. The Mandela freedom we all celebrate today, is a product of a res ilient voice, a ready heart and an uncompromising spirit . Customercentrix's vision is that Africa boasts of organisations that not only display service charters, but practice the tenets of service excellence by upholding the rights of customers and delivering excellent service. We all, even these organisations, stand to gain from embracing service excellence. The simple contribution you can give to this cause is to share your service experiences on any of Customercentrix's social media: Here on Facebook,Twitter or on our blog. That way,we'l