Keep Mandela Alive: Service Excellence

KEEP MANDELA ALIVE

Customercentrix commiserates with South Africa, Africa and the rest of the world on the passing of a renowned enigma: Tata Nelson Rolihlahla Mandela (Madiba).

We pray his legacies live on as we also enjoin you all to join in the fight against bad service in all forms and sizes of organisations and institutions.

The Mandela freedom we all celebrate today, is a product of a resilient voice, a ready heart and an uncompromising spirit. Customercentrix's vision is that Africa boasts of organisations that not only display service charters, but practice the tenets of service excellence by upholding the rights of customers and delivering excellent service.

We all, even these organisations, stand to gain from embracing service excellence. The simple contribution you can give to this cause is to share your service experiences on any of Customercentrix's social media: Here on Facebook,Twitter or on our blog. That way,we'll project organisations treating customers right and set role models for those doing wrong , while canvassing for them to change.

Speak up for service excellence

Keep Mandela Alive in Service Delivery. Your skin colour or country of origin should not be a determinant of the kind of service you get.

Contact Customercentrix:

Twitter: @customercentrix

Telephone: +27 847 0847 15

Comments

Customer Experience Starts with Customer Courtesy

The way you make a customer feel about you and your business or the company you work for determines if they would buy from you. We really cannot do business without the right impression. Customer courtesy is a vital component of customer experience and a determinant of customer satisfaction. It is the respect you accord customers as recognition of their value to your business. Many businesses display beautifully worded and framed service charters but act contrary because they lack the knowledge of customer courtesy and its benefit to their business or just choose to be non-chalant. Regardless of what side of the coin a business belongs to, customer experience stands a huge chance of being distasteful without customer courtesy. The common practice in non-customercentric firms is that the service charter remains the dream of management while the employees do as they please. Right from the very moment customers start seeking a business to patronize in your niche, or get attracted t...

Customer Experience: HARDWORK WILL NEVER BE A REPLACEMENT FOR PROFESSIONALISM

A Sim card marketer approached me yesterday at Shoprite, Randburg Mall, Johannesburg, South Africa while I was shopping. The following conversation ensued: Marketer : Hi pretty, what a lovely thing you have on you, it's too long to be a scarf, I think the Indians call it Sari or what? Me : hmm (some show of displeasure) Marketer: What network do you use? Me: Why do you ask and why should I tell you? Marketer : I want to tell you about Virgin Mobile. Me : (With an attitude of let's hear what he's got to say) what’s different about virgin? Marketer : We charge 99c per second for international calls, I know you make lots of international calls Me : So does my network, Cell C Marketer : We charge 67c for local calls and run on MTN facilities which exist all over even farther than Cell C's Me : Really? So Virgin doesn't even have its own facilities, without MTN you do not exist. I am glad I have Cell C as my network ...

Customer Education : CE Mark on Products

Have you ever wondered what the CE mark you see on some products means? No, it doesn’t mean Customer Education. It’s an acronym for a French phrase (Conformite Europeene) that means European Conformity. It is a symbol of product quality and safety. It is a manufacturer’s declaration that the product has been assessed and it complies with the essential requirements of the relevant European health, safety and environmental protection legislation and is therefore legally fit to be placed on the market within the European Union, Iceland, Norway and Lichtenstein . It is like the United States’ FCC (Federal Communications Commission) and Nigeria’s SON (Standards Organisation of Nigeria) markings on products. Customers should make it a point of duty to check if the products they are buying bear these markings to ensure their safety. While you might be saying “but some manufacturers put these symbols on their sub-standard products without bein...

Customercentrix

Search This Blog