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Left-handers Day 2018: Customer Experience Challenges of Left- handers

Left-handers are a group of customers who are seldom catered for in our righties world. Even though they are considered a minority, they exist and they count as customers whose satisfaction should be priority for any business.





Customercentricity is in the details - paying attention to the needs of your customer and structuring your business processes to accommodate their unique needs and preferences.

Right from Kindergarten, left-handed children are forgotten by most schools. They are conditioned to write with their right hands as desks are designed for righties. Even while playing games the needs of a left-handed child are not factored into game rules. This forces a lot of them to be introverted; no one loves to be the odd one out. 

Service areas in most companies  are designed for righties. Attempting to sign a document with the pen hanging on the right, write in a note pad stringed on the left, cut with a right handed scissors all pose challenges for a left-handed customer ,

Credit: Boredpanda.com

Many go through years of  adjusting trying to fit into a right-handed world. The sight of a left-hander often sparks up stories of how one out of a thousand distant relations is also a left hander and nothing is usually done to better the experience of the left-hander.

Customercentric businesses identify the uniqueness of such customers and make provisions for them in their service structure and process. There can be one of out of a thousand signing desks for left-handers and their gift notepads can be stringed on the right instead of the left. They can be seated on the left end of the table or to the right of other left-handers on a dining table and we all can commit to making them enjoy wow experiences as they are also entitled to 'live left' and exercise their rights as lefties even though majority think it is a righties world.




Thank goodness  we now have apps for left-handers on IOS  and android (I cant recommend them but I would definitely love to read reviews from those who try them). Here's also How to hold pencil and paper for left-handers

Please read this English sentence -   siht daer uoy nac


How easy was it? that's a bit of how left handers have to struggle to fit in.

From guitars to scissors, from cock screws  to can openers, from non-smudge pens to left handers conference folders, more companies can commit to creating better experiences for left handers.

In case you are wondering, I'm not left-handed. I am just a crazy customercentric who loves to help businesses create and sustain wow customer experiences for the internal and external customer and educate customers on their rights and responsibilities.






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