Gender and Customer Service

It's a common sight to see females as front line customer service staff. I sometimes wonder if this reflects population dynamics, recruitment preferences, gender sensitivity, employment bias or a baseless observation on my part. Some non-research findings tend towards the use of the female gender as sex -appeals to gain male customers.
Whether in formal or informal organisations, a head count needs not be done to ascertain the wide difference in male to female ratio of Customer -facing staff. Some questions that come to mind however are:

Is the customer service field considered a weaker field just as the female gender is considered the weaker gender by some?
Is the customer service field a match for all that defines what the female gender represents?
Since women dominate the informal industries, could it be that the customer service field requires little or no skills?
Do more women than men apply for customer service jobs?
How does the society view men doing customer - service jobs

Every job role has a skill set and the face of customer service is neither feminine nor masculine.Customer service is also not for the strong or the weak, but for those who have developed a character of selflessness built on truth,justice, fairness, respect and value while upholding the rights of a customer. Customer service staff require training because no one is born a customer service staff. Customer -service staff are image makers and influencers of a customer's 'moment of truth'. Their conducts are a reflection of the organisations they work for and not themselves. Customer service is a field for both genders, provided those involved are trained and put their training to use for the satisfaction of the customers and the image of the organisations they represent.

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