Skip to main content

Served - Servant




As humankind varies in taste, wants, needs, preferences and affiliations, so do businesses and organisations spring up in every nook and cranny of the world to meet the unique demands of the 'new' kind of man that evolves daily. Though appearing like a 'varied variance', one factor remains unchanged - at every point of man's existence, he is either being served or he is a servant(serving someone). Whether it be in exchange for money, an act of charity or a role -imposed duty, life is a service chain.

 Presidents are elected to serve their countries,governors, their states, Councillors  their wards, parents, their families, teachers, their students, doctors, their patients, employees, their organisations and so on.It is note worthy that all of these people are also receiving service in return in other circumstances.If all this be true, would it be too much of a generalisation to say the quality of service we give and receive determines what the world becomes?
Our cultures differ and our preferences vary but what counts as excellent service has an underlying foundation that all cultures and peoples can build on- Truth, respect, value, fairness, care and justice. Its presentation might differ, but if built on this 5 - pillar foundation, it can never go wrong.

 Customercentrix focuses on building customer/consumer sensitivity in organisations and businesses. Our vision are organisations that uphold consumer rights and practice continuously raised service excellence standards. We see a better society emerge from this vision.

Comments

Post a Comment

Popular posts from this blog

Why Recommendations Might Not Help Your Decision to Buy (The Nigerian Context)

We seek protection for our money, time and effort when we seek recommendations to inform our decision to procure goods and services. Our usual sources of recommendations are : family members, friends or sometimes friends of friends whom we feel share our interests and would recommend only the best or those they have tried or tested. We rely on the safety nest we build for ourselves in their recommendation(s). This might sometimes not work because our preferences might not be replicas of theirs or their judgment of our preferences might actually be wrong. Subjectivity comes to play most times and I dare say how many people are 100 percent objective when buying? We are often times buying from someone because the seller is our friend, the seller is courteous, the seller also bought from us and we are returning the patronage, the seller will get offended if we are seen buying from someone else, the seller needs help, and buying from them might be a boost, the seller was recommended ...
Post a Comment
Read more

....Not your Customers' Business

Many businesses unknowingly communicate their ineffectiveness and point their customers to their competitors when they discuss issues that are not the customers' business with the customers. Businesses deal with a lot of issues in their business environment and their ability to manage these issues either put them ahead of their competitors (competitive advantage) or point their customers to the competitors. It is ridiculous to hear business owners shift the blame of service errors to their employees in the presence of customers; most times with the aim of saving their faces and making their employees look ineffective, they fail to realize that they are only exposing their lack of good business management practices. While small and medium scale businesses are viable sources of growth for a nation's economy, sole proprietors must know when to employ capable hands to carry out key business roles as the business grows. Most sole proprietors assume roles they know they ar...
Post a Comment
Read more

Customer Appreciation: Do your customers feel appreciated ?

Businesses can lose their sense of customer appreciation just as some lovers lose their first spark over time. Whether in business or love relationship, it takes work to show appreciation in a way that the other party recognises and values.  The only difference however is that in business, only one party is saddled with the responsibility of not just communicating but showing appreciation, and that party is the business. Customers also show appreciation to businesses that value them in somewhat subtle ways, this includes: repeat business, loyalty and advocacy. I'm a bit tempted to say businesses are like men and customers like women but, I would rather not say so. Many businesses put in more work to win new customers than to keep old ones. They would rather increase their Customer Acquisition Cost (cost of advertising, marketing, free samples, hiring employees etc) than invest in their Customer Appreciation Cost which more often that not is way lesser than the Customer Acquis...
Post a Comment
Read more