As humankind varies in taste, wants, needs, preferences and affiliations, so do businesses and organisations spring up in every nook and cranny of the world to meet the unique demands of the 'new' kind of man that evolves daily. Though appearing like a 'varied variance', one factor remains unchanged - at every point of man's existence, he is either being served or he is a servant(serving someone). Whether it be in exchange for money, an act of charity or a role -imposed duty, life is a service chain.
Presidents are elected to serve their countries,governors, their states, Councillors their wards, parents, their families, teachers, their students, doctors, their patients, employees, their organisations and so on.It is note worthy that all of these people are also receiving service in return in other circumstances.If all this be true, would it be too much of a generalisation to say the quality of service we give and receive determines what the world becomes?
Our cultures differ and our preferences vary but what counts as excellent service has an underlying foundation that all cultures and peoples can build on- Truth, respect, value, fairness, care and justice. Its presentation might differ, but if built on this 5 - pillar foundation, it can never go wrong.
Customercentrix focuses on building customer/consumer sensitivity in organisations and businesses. Our vision are organisations that uphold consumer rights and practice continuously raised service excellence standards. We see a better society emerge from this vision.
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