Customercentrix

IS HYGIENE ASSURED IN YOUR PREFERRED FAST FOOD OUTLET? Hygiene is one factor of life that all humans need take seriously; as we all know, health is wealth. What we eat and drink, what we wear, the environment we live in and those who are responsible for the preparation and hygiene of these things all contribute to our health. Our question to customers is: Is your health assured in that fast food outlet you visit? For owners of these businesses, our question is: Are your customers' health in safe hands when they patronize you? Who is the best custodian of an adult's health if not the adult?Unfortunately, the societies we live in entrust our safeties in these outlets to the hands of governmental health officials.The best the customer gets in terms of hygiene assurance is a beautifully framed customer service charter and a clean waiting area.  Don't we all know that the major measure of hygiene is in the sourcing of products and their preparation?Why then is the back ...

Many businesses get caught up in the technicalities and frenzy of the industries they belong to till they forget how to communicate with their customers.  Customer communication doesn't just happen . It's the p roduct of a conscious effort of observation and study.   Before we go too far? When was the last time you spent a day engaging your customers to connect with them? Or if it's a large company, how conscious are your customer service employees in studying the customers. Many businesses lose relevance too soon because they let go of the little things that mean so much . Ever tried speaking like a child to connect with a customer's child at your store, ever gotten the attention of a fly teenager by speaking using the latest slang. Business is not for the rigid. Get out of the 'you -zone' because it's not about you but your customers. Stimulated? Let Customercentrix help you out! Call now: +27 847084715

Are you a business owner who feels your customers don't have a glimpse of how much you are offering them? It can be frustrating to be putting in much more than the competition and the customers don't just see it. They don't understand. Do I hear you say clearly, they just  prefer the competition to you.  L et's get this straight, do you really think you are doing your customers a favour by offering them so much? (Great quality at a cheap price) How then could they be so unappreciative when the competition won't even go half the length you go to get them satisfied? No business is doing customers a favour by offering them the world; customers are rather doing you a whole world of favours by deciding to patronize you. Buying and selling of products and services all operate under the principles of perception ; customers buy based on their perception and you sell based on your perception. Call it your calculation if you so choose, it is still your perception. You...

KEEP MANDELA ALIVE Customercentrix commiserates with South Africa, Africa and the rest of the world on the passing of a renowned enigma: Tata Nelson Rolihlahla Mandela (Madiba).  We pray his legacies live on as we also enjoin you all to join in the fight against bad service in all forms and sizes of organisations and institutions. The Mandela freedom we all celebrate today, is a product of a res ilient voice, a ready heart and an uncompromising spirit . Customercentrix's vision is that Africa boasts of organisations that not only display service charters, but practice the tenets of service excellence by upholding the rights of customers and delivering excellent service. We all, even these organisations, stand to gain from embracing service excellence. The simple contribution you can give to this cause is to share your service experiences on any of Customercentrix's social media: Here on Facebook,Twitter or on our blog. That way,we'l...

. It's the festive season again. That time we all love because of the merriment and colour it adds to our relationships and lives. It's a season individuals, families and businesses look forward to. Customercentrix is not left out of this frenzy,we also love the festive season As lovely as the season is, it has its share of challenges and opportunities for those who look be yond its rush of activities. For many retail companies, it's the 'all-must-go season'. Old stock that have refused to go with the earlier months of the year just have to go. Some customers see the festive season as a time to do bulk shopping for the long stretch of holiday and also in preparation of the likely high prices that usually accompany the new year. We do know that goods and services get sold at ridiculously cheap prices at this time,but we also know that many customers get stuck in the purchases they make during the festive season and carry the burden through the new year. Wha...

Easily overlooked attachments to your business can give your customers a wrong impression about your business.  Imagine a salon with an unkempt convenience(toilet).If you're customercentric,you would know customers who sit for hours to make their hair would definitely have need for a well kept convenience . HOW A CUSTOMER'S MIND MIGHT RUN If the convenience is so dirty, I wonder if their combs and t owels are washed. They just might be using same dirty buckets from that convenience in the salon.The salon is the best around but will I sit for a million braids and not even have a cold drink? What if I have to use the convenience? I can't subject myself to such filth, I would rather go for a place where I won't have to burst my bladder. The customer runs into a friend. Friend : Hi Customer : Hello Friend : You're still wearing this hair style of yours after how many weeks (Customer's reputation at stake) Customer :Don't mind me,I ought t...

GIFTS THAT SPEAK It's that time of the year when businesses show some appreciation to their customers. How do you intend making your business the preferred choice this festive season and in the coming year? At just a little cost,you can engrave your business in the hearts of your customers. You might have such excuses like 'my business has just started', 'my business is small', 'I have just few cus tomers', 'my competitors have a larger market share' and so on. As true as all these might be, do you also remember that: Your business is not the only one in the industry? There are new entrants almost every day into any industry? That customers still own the purchasing power? That gifts could be memorable? That customers still own the power of choice? So much needs not be spent to show customers appreciation for their patronage . The gimmick is getting the right gift that creates the longest lasting memory . It needs n...